TERMS AND CONDITIONS

1. Services

Maddalena Rodolfi (“the Practitioner”) provides massage therapy and somatic bodywork services, both online and in person, as well as workshops and recorded courses. These services may include, but are not limited to: touch-based bodywork, somatic practices, breathwork, movement, meditation, and educational content.

All services are intended to support self-awareness, relaxation, and general well-being.

2. Client Responsibility

By booking or purchasing any service, you acknowledge and agree that:

  • You are voluntarily participating and accept full responsibility for your physical and emotional well-being

  • You will inform the Practitioner of any relevant medical conditions, injuries, or changes to your health

  • You will attend sessions in a clear and present state (not under the influence of alcohol or recreational drugs)

  • You understand that the use of alcohol or drugs, or a pattern of regular use, may interfere with the effectiveness and intention of this work

By booking or purchasing any service, you confirm that you have read and agreed to these Terms & Conditions and the Privacy Policy, and, where applicable, the Practitioner’s Informed Consent.

3. Medical Disclaimer

The Practitioner is not a medical doctor and does not diagnose, treat, or cure any illness, disease, or mental health condition.

Services are not a substitute for medical or psychological care. You should seek appropriate medical advice where necessary.

4. Liability

To the fullest extent permitted by law, participation in sessions, workshops, or use of course materials is at your own risk.

The Practitioner shall not be held liable for any injury, loss, or damage arising from participation, except where caused by proven negligence.

5. Bookings & Payments

  • All sessions must be booked in advance

  • Payment is required at the time of booking unless agreed otherwise

  • Recorded courses must be paid in full before access is granted

  • Prices are subject to change without notice

6. Cancellation & Rescheduling Policy

  • A minimum of 24 hours’ notice is required to cancel or reschedule a session

  • Late cancellations or missed appointments may be charged in full

  • If the Practitioner cancels, an alternative appointment or full refund will be offered

7. Workshops, Courses & Packages

  • Workshops, courses, and packages may be non-refundable unless otherwise stated

  • Recorded courses are non-refundable once access has been granted

  • Transfers for workshops may be offered at the Practitioner’s discretion

8. Use of Recorded Courses

Recorded courses are provided for educational and self-development purposes only.

By purchasing and accessing course materials, you acknowledge that:

  • You engage with the content independently and at your own responsibility

  • You will not undertake practices while under the influence of alcohol or recreational drugs

  • You are responsible for ensuring you are in a safe and appropriate environment

  • You will stop any practice if you experience discomfort

The Practitioner is not responsible for how course content is used outside of a guided session.

9. Confidentiality

All personal information shared during sessions will be treated as confidential, unless disclosure is required by law or there is a risk of harm.

10. Data Protection

Your personal data is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Please refer to the Privacy Policy for full details.

11. Acceptance

By using this website, booking services, or purchasing courses, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Maddalena Rodolfi – Massage Therapy, Somatic Bodywork & Online Courses

This Privacy Policy explains how your personal data is collected, used, and protected when you use this website or engage with services.

This includes 1:1 sessions (in person and online), workshops, and recorded courses.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller is:

Maddalena Rodolfi
Email: info@maddalenarodolfi.com / infomaddalenarodolfi@gmail.com
Phone: +44 (0)7895835434

2. Personal Data Collected

A. General personal data

  • Name

  • Email address

  • Phone number

  • Booking details

  • Payment-related information (handled via third parties)

B. Special category data (health information)

As part of massage therapy and somatic bodywork services, I may collect:

  • Medical history

  • Injuries or physical conditions

  • Lifestyle information relevant to treatment

  • Session notes

This data is classified as special category data under UK GDPR.

3. How Your Data Is Collected

Your data may be collected when you:

  • Complete intake or contact forms

  • Book sessions (via Calendly)

  • Purchase courses (via Squarespace)

  • Make payments (via PayPal or bank transfer)

  • Contact me by email or phone

  • Attend sessions

4. Lawful Basis for Processing

Your data is processed under the following lawful bases:

Contract

To deliver:

  • 1:1 sessions

  • workshops

  • online courses

Legal obligation

To comply with:

  • tax and accounting requirements

Legitimate interests

  • Responding to enquiries

  • Managing bookings

  • Running and improving services

Consent

  • Email marketing and newsletters

  • Optional communications

Special category data

Health data is processed under UK GDPR Article 9(2)(h) for the provision of therapeutic services.

5. How Your Data Is Used

Your data is used to:

  • Provide therapy and wellbeing services

  • Ensure treatments are safe and appropriate

  • Manage bookings and payments

  • Provide access to courses

  • Communicate regarding services

  • Send marketing communications (with consent)

6. Data Sharing

Your data is not sold.

It may be shared with trusted service providers, including:

  • Squarespace (website, courses, email forms)

  • Calendly (booking system)

  • PayPal (payments)

  • Banking providers (bank transfers)

These providers process data on my behalf and are required to comply with data protection laws.

7. Data Retention

Your data is retained only as long as necessary:

  • Client records: 7 years (legal and insurance purposes)

  • Records for minors: until age 25

  • Marketing data: until you unsubscribe

  • Enquiries: typically up to 24 months

Data is securely deleted when no longer required.

8. Data Security

Appropriate measures are taken to protect your data, including:

  • secure systems and password protection

  • restricted access to records

  • use of trusted third-party providers

9. International Transfers

Data may be processed outside the UK/EEA by service providers. Where this occurs, appropriate safeguards are in place.

10. Your Rights

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

11. Cookies

This website uses cookies. Please refer to the Cookie Policy for full details.

12. Complaints

If you have concerns, please contact me first.

You can also contact the Information Commissioner’s Office (ICO):
https://ico.org.uk

13. Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on the website.

COOKIE POLICY

This website uses cookies and similar technologies to improve your experience, ensure the website functions correctly, and analyse how it is used.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites recognise your device and store some information about your preferences or past actions.

Types of cookies used

Essential cookies
These are necessary for the website to function properly (e.g. page navigation, security, booking and checkout processes). These cannot be switched off.

Analytics cookies
These help understand how visitors use the website (e.g. page visits, traffic patterns) so that the website and services can be improved.

Functional cookies
These may remember your preferences (such as cookie settings).

Managing cookies

When you first visit the website, you are given the option to:

  • accept all cookies

  • decline non-essential cookies

  • manage your preferences

You can change your preferences at any time by selecting “Cookie Preferences” on the website or through your browser settings.

Third-party cookies

Some cookies may be set by third-party services used on this website, such as:

  • website hosting and analytics providers

  • booking systems

  • payment processors

These providers process data in accordance with their own privacy policies.

PRIVACY POLICY